> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suby.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Terms & Conditions - Buyer

> Last updated: Oct 5, 2026

This version applies to orders confirmed from 5 October 2026.

## Preamble

These Terms and Conditions of Sale (the "T\&Cs") govern every purchase made by a consumer or non-professional ("you" or the "Customer") through the Suby checkout where Suby SAS ("Suby") acts as Merchant of Record. As Merchant of Record, Suby buys the products and services offered by the businesses that use its platform (the "Merchants") and resells them to the Customer in its own name and on its own account. Suby is therefore the seller and the Customer's contractual counterparty for the purchase, including for billing, payment, taxes, delivery, refunds, legal guarantees and disputes.

Merchants supply their products and services to Suby and deliver them, or provide access to them, on Suby's behalf, directly or through Suby's systems. They have no contractual relationship with the Customer in respect of the purchase. A Merchant's terms of use may govern how a product or service is used, but they cannot reduce the Customer's rights under these T\&Cs. If the Product page or the checkout shows a refund or money-back policy that is more favourable to the Customer, Suby honours it as seller, in addition to the Customer's statutory rights.

These T\&Cs apply to every purchase for which the checkout identifies Suby SAS as the seller before payment. They do not apply where the checkout identifies a Merchant as the seller, for example where a Merchant sells in its own name using Suby's checkout technology. They also do not apply to purchases paid in crypto-assets, as Suby does not accept crypto-assets as payment for sales it makes as Merchant of Record. In those cases, the Merchant's own terms of sale apply and Suby is not a party to the sale.

These T\&Cs are the "Buyer Terms" referred to in Suby's Merchant of Record terms for purchases made by consumers and non-professionals. They do not apply to purchases made for business purposes. They are available at checkout in a format that can be saved and printed. By confirming a purchase through the Suby checkout, the Customer accepts these T\&Cs. The version that applies to an order is the one accepted at checkout and attached to the Order Confirmation. It continues to govern that order, including any subscription, unless the Customer accepts a new version.

## Article 1. Company identification

* Suby SAS, a simplified joint-stock company with a share capital of €1,000
* Registered office: Bureau 326, 59 rue de Ponthieu, 75008 Paris, France
* Registered with the Paris Trade and Companies Register under number 990 739 302 (SIRET 990 739 302 00018)
* Intra-EU VAT number: FR81 990 739 302
* Email: [contact@suby.fi](mailto:contact@suby.fi)
* Telephone: +33 6 58 97 44 42

## Article 2. Products and services

The products and services sold through the Suby checkout (the "Products") may include digital content and files, licence keys, software and software-as-a-service, access to online communities and content (such as paid Discord or Telegram channels, newsletters and memberships), online services and, where applicable, physical goods. Suby resells each Product on the basis of the Merchant's specifications.

Before placing an order, the Customer is shown the essential characteristics of the Product, its price including all taxes, any delivery costs, the contract duration and, for subscriptions, the billing period. For digital content and services, the Customer is also shown the relevant functionality, compatibility and interoperability requirements.

As seller, Suby is liable to the Customer for the proper performance of the contract, including where the Product is delivered or provided by the Merchant or another third party (Article L221-15 of the French Consumer Code). Suby may seek recourse against the Merchant, but this never affects the Customer's rights. The Customer may contact Suby about any issue with a purchase, including conformity, delivery, refunds and warranty claims. Suby remains the Customer's point of contact and liaises with the Merchant as needed.

## Article 3. Ordering and checkout process

**3.1 Eligibility.** To place an order, the Customer must be at least 18 years old or have the permission of a parent or legal guardian, and must provide accurate information, including a valid email address and billing address.

**3.2 Placing an order.** An order may start on the Merchant's website, application or community. Once the Customer proceeds to payment, the order is handled through Suby's checkout, either hosted by Suby or embedded on the Merchant's website. The steps are as follows:

1. selection of the Product;
2. entry of the Customer's email address and billing details;
3. choice of payment method;
4. review of the order summary, including the Product, its price including all taxes and, for subscriptions, the billing period;
5. where applicable, the Customer's express request for immediate access to digital content or immediate performance of a service (Article 4);
6. confirmation of the order by clicking a button that clearly indicates an obligation to pay (for example "Pay now").

**3.3 Conclusion of the contract.** The contract between Suby and the Customer is concluded when the payment is successfully authorised. Suby issues receipts and invoices in its own name, and the Customer pays Suby as the seller.

**3.4 Order confirmation.** After payment, and in any event before delivery or the start of performance, Suby sends the Customer an email confirming the contract (the "Order Confirmation"). It states the Product, the price paid including all taxes and any delivery costs, the billing period and next renewal date for subscriptions, the transaction reference and the billing details. It attaches these T\&Cs as a PDF file together with the withdrawal form in Annex 1, contains the link to the withdrawal function described in Article 4.2 and, where applicable, confirms the Customer's express consent under Article 4.6. It also gives access to the Suby customer portal (customer.suby.fi), where the Customer can view purchases and manage subscriptions.

**3.5 Correction of errors.** Before confirming the order, the Customer can review the order summary and correct any input error by going back to the previous checkout steps. After confirmation, any question or correction should be sent to [contact@suby.fi](mailto:contact@suby.fi). This does not affect the right of withdrawal.

**3.6 Archiving.** Suby keeps a record of each order, including payment details, billing information and an order summary. For orders of €120 or more (or the equivalent amount in US dollars), Suby archives the contract for 10 years from its conclusion or, if delivery or performance takes place later, from that date (Articles L213-1, D213-1 and D213-2 of the French Consumer Code). The Customer may access the archived contract at any time by writing to [contact@suby.fi](mailto:contact@suby.fi).

**3.7 Language.** The contract can be concluded in French or in English.

## Article 4. Right of withdrawal

**4.1 Withdrawal period.** The Customer may withdraw from the contract within 14 days without giving any reason (Articles L221-18 et seq. of the French Consumer Code). The period runs:

* for services and for digital content not supplied on a tangible medium, from the day the contract is concluded;
* for physical goods, from the day the Customer, or a third party designated by the Customer other than the carrier, takes possession of the goods or, for several goods delivered separately, of the last item.

If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.

**4.2 How to withdraw.** The Customer may withdraw free of charge using the "Withdraw from the contract here" function. Throughout the withdrawal period, this function is clearly displayed in the Suby customer portal (customer.suby.fi), which the Customer can reach without an account or password, including through a direct link in the Order Confirmation and in the footer of the Suby checkout. The Customer gives or confirms their name, the order concerned and the email address to which the acknowledgement should be sent, then clicks "Confirm withdrawal". The Customer may also send the form in Annex 1, or any other clear statement, to [contact@suby.fi](mailto:contact@suby.fi) or to Suby's postal address. Suby acknowledges receipt without delay by email, stating the content of the withdrawal and the date and time it was received. A withdrawal made within the period does not need Suby's approval.

**4.3 Refund.** Suby refunds all sums paid, including standard delivery costs and less any amount owed under Article 4.5, without undue delay and no later than 14 days after being informed of the withdrawal. For physical goods, Suby may withhold the refund until it has received the goods or proof that they have been sent back, whichever comes first. The refund is made using the original payment method, unless the Customer expressly agrees otherwise, and at no cost to the Customer.

**4.4 Return of physical goods.** The Customer must return the goods to the address given by Suby no later than 14 days after notifying the withdrawal. The direct cost of return is borne by the Customer, unless the Product page or the checkout states that Suby bears it. The Customer is only liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

**4.5 Services started during the withdrawal period.** This paragraph applies to services, including digital services such as software-as-a-service, online services and access to online communities (for example a paid Discord or Telegram channel or group). If the Customer expressly asks at checkout for the service to start before the end of the withdrawal period, the Customer is also asked to acknowledge that the right of withdrawal will be lost once the service has been fully performed. If the Customer then withdraws, they pay for the service provided up to the withdrawal, in proportion to the total price agreed (Article L221-25 of the French Consumer Code). The Customer owes nothing if Suby did not obtain this express request or did not inform the Customer before the order that this amount would be payable.

**4.6 Exceptions.** Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

* digital content not supplied on a tangible medium (for example a downloadable file, or a licence key for downloadable software) whose supply has begun, where the Customer (a) gave prior express consent to immediate supply, (b) acknowledged losing the right of withdrawal, and (c) received confirmation of this consent in the Order Confirmation;
* services fully performed before the end of the withdrawal period, where performance began with the Customer's prior express consent and acknowledgement that the right of withdrawal would be lost once the service is fully performed;
* goods made to the Customer's specifications or clearly personalised;
* goods liable to deteriorate or expire rapidly;
* sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons;
* sealed audio or video recordings or computer software unsealed after delivery.

Access to software-as-a-service, online services and online communities is a digital service, not digital content. The first exception therefore does not apply to it. The Customer keeps the right of withdrawal unless the service has been fully performed, and Article 4.5 applies if the Customer withdraws after asking for immediate access.

The Customer gives the express consent and acknowledgement described above by ticking a box, unticked by default, at checkout. If these conditions are not met, the Customer keeps the right of withdrawal and owes nothing for the digital content supplied or the service provided before withdrawing (Articles L221-25 and L221-26 of the French Consumer Code). The checkout states before the order whenever an exception applies to a Product.

## Article 5. Price and payment

**5.1 Price.** Prices are displayed at checkout including all applicable taxes (VAT or equivalent), calculated on the basis of the Customer's billing address. They are shown in euros for Customers located in France, and in euros or US dollars for other Customers. Any delivery costs are shown before the order is confirmed. Suby charges no fee for the use of any particular payment method.

**5.2 Payment methods.** The available payment methods are displayed at the start of the checkout. Depending on the Product and the Customer's location, they may include payment cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, bank transfer or direct debit, and buy-now-pay-later solutions such as Klarna. Crypto-assets are not accepted for purchases governed by these T\&Cs. Card payments are processed by Suby's regulated payment partners and may require strong customer authentication (3-D Secure). Suby does not store full card numbers.

**5.3 Buy-now-pay-later.** Buy-now-pay-later, instalment and similar solutions are provided by a third party under its own terms, which the Customer accepts directly with that provider. Where such a solution is a credit agreement, the provider, not Suby, is the lender. If the Customer withdraws from the purchase, the related financing agreement ends automatically at no cost to the Customer (Article L221-27 of the French Consumer Code), and Suby makes the refund due under Article 4 through that provider.

**5.4 Receipts and bank statement.** All receipts and invoices are issued by Suby in its own name. For card payments, including through Apple Pay or Google Pay, the charge appears on the Customer's statement under a descriptor that includes the name "SUBY", which may be followed by the Merchant's brand (for example "SUBY\*BRAND").

**5.5 Third-party fees.** Fees charged by the Customer's bank, card issuer or payment provider, such as foreign exchange or international transaction fees, are not charged by Suby and remain the Customer's responsibility.

## Article 6. Subscriptions and recurring payments

**6.1 Billing.** Subscriptions are billed in advance for each billing period shown at checkout (for example weekly, monthly, quarterly, half-yearly or yearly). The price per period and the renewal date are shown before the order.

**6.2 Duration.** Subscriptions billed weekly or monthly are concluded for an indefinite period and may be cancelled at any time under Article 6.6. Subscriptions billed quarterly, half-yearly or yearly are concluded for a fixed term equal to the billing period and renew automatically for the same term unless cancelled under Article 6.6.

**6.3 Usage-based plans.** For usage-based plans, the unit price, the calculation method, any spending limit and the moments when charges are taken are shown before the order. Charges are taken at the end of each billing period and, where the checkout says so, when a usage threshold shown at checkout is reached or when the Customer buys a top-up. The Customer authorises Suby to take these charges from the saved payment method. Each receipt shows the usage and unit price on which the charge is based.

**6.4 Automatic payments.** For subscriptions paid by card or another automatic payment method, the Customer authorises Suby to charge the price of each new period to the saved payment method on the renewal date. The Customer must keep these payment details up to date in the customer portal. If a payment is declined, access may be suspended and Suby may retry the payment over the following 3 days. If the payment still fails, the subscription ends.

**6.5 Free trials.** Where a subscription starts with a free or discounted trial, the trial length and the price that applies afterwards are shown before the order. Unless the Customer cancels before the end of the trial, the subscription continues at that price.

**6.6 Cancellation.** The Customer may cancel a subscription at any time, free of charge, using the "Cancel your contract" function. It is directly accessible through the link in each payment receipt email, from the Suby checkout and from the Suby customer portal, without the Customer having to create an account. The Customer gives or confirms their name, email address and the subscription concerned, checks a summary page and confirms the cancellation. The Customer may also write to [contact@suby.fi](mailto:contact@suby.fi). Suby confirms the cancellation by email, stating the date it takes effect. The subscription ends at the end of the current billing period or, if the cancellation is made during a trial, at the end of the trial. Access remains active until that date and no further payment is taken, except, for usage-based plans, the charge for usage recorded up to that date. During the withdrawal period, the Customer may instead withdraw under Article 4 and be refunded under Article 4.3.

**6.7 Price changes.** For subscriptions without a fixed term, Suby may change the price for future billing periods only. It informs the Customer by email at least 30 days before the new price applies, stating the new price, the date from which it applies and the Customer's right to cancel. The Customer may cancel free of charge before that date, and the new price never applies to a period already paid. For fixed-term subscriptions, the price cannot change during the current term, and any new price for a renewal term is notified at least 30 days before the deadline for refusing the renewal.

**6.8 Renewal reminder.** For fixed-term subscriptions that renew automatically, Suby sends the Customer a dedicated email, no earlier than three months and no later than one month before the renewal date, reminding the Customer that they may choose not to renew. The email shows the deadline for refusing the renewal in a clearly visible box. Articles L215-1 to L215-3 and L241-3 of the French Consumer Code, which set out the Customer's rights if this reminder is not sent, are reproduced in Annex 3.

**6.9 Discontinuation.** If a subscription, or a Product paid in advance for a period, stops being provided before the end of that period for a reason not attributable to the Customer (for example because the Merchant discontinues it or a community is closed), Suby informs the Customer by email, in advance where possible, takes no further payment and refunds the unused part of the period on a pro rata basis within 14 days. This does not affect the Customer's other rights, including under Articles 8, 9 and 10.

## Article 7. Chargebacks and unauthorised payments

**7.1 Chargebacks.** A chargeback occurs when the Customer disputes a card payment with their bank. As Merchant of Record, Suby is the merchant in the chargeback process. Suby reviews each chargeback and may provide the payment provider with evidence such as the order details, proof of delivery or access, and consent records. Suby may contest a chargeback it considers unfounded, for example where the Product was delivered as described. While a chargeback is open, Suby may suspend the access linked to the disputed payment (for example a licence key, a community role or a subscription). If the chargeback is withdrawn or rejected, Suby restores that access and extends the current billing period by the length of the suspension. If the chargeback is upheld, Suby does not charge the amount again and any related subscription ends.

**7.2 Contact Suby first.** The Customer is encouraged to contact Suby at [contact@suby.fi](mailto:contact@suby.fi) before starting a chargeback, as most issues (non-delivery, duplicate charge, unwanted renewal) can be solved quickly with a refund. This is only a recommendation and does not limit the Customer's rights with their bank.

**7.3 Unauthorised payments.** If the Customer did not authorise a payment made by card (including through Apple Pay or Google Pay), bank transfer or direct debit, they should report it without undue delay to their bank or payment provider, within the time limit that applies to them (under French and EU rules, no later than 13 months after the debit date). That provider is responsible for refunding unauthorised payments under Articles L133-18 et seq. of the French Monetary and Financial Code or the equivalent rules of the Customer's country. For SEPA direct debits, the Customer may generally also ask their bank to refund an authorised debit within 8 weeks of the debit date (Articles L133-25 and L133-25-1 of the same Code). The Customer should also inform Suby, which will refund any amount it received without a valid order.

**7.4 Abuse.** Where Suby has evidence that a chargeback or refund request is fraudulent or made in bad faith, it may refuse future orders from that Customer.

## Article 8. Delivery

**8.1 Digital Products.** Unless the checkout states otherwise, digital content, download links, licence keys and access to online communities and services are made available immediately after payment. Depending on the Product, they are provided on the confirmation page, by email, in the Suby customer portal (where the Customer may need to claim them, for example by connecting a Discord or Telegram account or opening a single-use invite) or through the Merchant's platform. Access to a third-party platform such as Discord or Telegram may require an account on that platform, subject to its own terms. If the Customer has not given the express request described in Article 4.6, they keep the right of withdrawal and owe nothing for what was supplied before withdrawing.

**8.2 Physical goods.** The delivery method, timeframe and costs are shown before the order. If no date or timeframe is shown, the goods are delivered no later than 30 days after the contract is concluded. The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier proposed by Suby, takes physical possession of the goods.

**8.3 Late or failed delivery.** If a Product is not delivered or made available by the agreed date, the Customer may ask Suby, by email or any other durable medium, to deliver within a reasonable additional period. If Suby fails to do so, the Customer may terminate the contract. The Customer may terminate immediately if Suby refuses to deliver or if the delivery date was essential to the Customer. Suby then refunds all sums paid within 14 days of termination.

**8.4 Contact.** For any delivery question, including delays, non-delivery or delivery errors, the Customer should contact Suby at [contact@suby.fi](mailto:contact@suby.fi). Suby liaises with the Merchant or the carrier to resolve the issue.

## Article 9. Legal guarantees

As seller, Suby is responsible to the Customer for the legal guarantees below, whatever the outcome of its recourse against the Merchant. Claims can be sent to Suby SAS, Bureau 326, 59 rue de Ponthieu, 75008 Paris, France, by email to [contact@suby.fi](mailto:contact@suby.fi) or by telephone at +33 6 58 97 44 42. Suby handles the claim and liaises with the Merchant as needed. The information on legal guarantees required by Articles D211-2 to D211-4 of the French Consumer Code is set out in Annex 2.

**9.1 Physical goods.** Suby is liable for any lack of conformity that appears within 2 years of delivery (Articles L217-3 et seq. of the French Consumer Code). Defects appearing within that period are presumed to have existed at delivery (12 months for second-hand goods). The Customer may choose repair or replacement, free of charge, within 30 days of the request. Failing that, the Customer is entitled to a price reduction or to terminate the contract and be refunded.

**9.2 Digital content and services.** Suby is liable for any lack of conformity that appears within 2 years of supply for a one-off supply, or at any time during the supply period for continuous supply such as a subscription (Articles L224-25-12 et seq. of the French Consumer Code). The Customer is entitled to have the content or service brought into conformity or, failing that, to a price reduction or termination of the contract.

**9.3 Hidden defects.** The Customer may also claim under the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code) within 2 years of discovering the defect, and choose between terminating the sale with a refund or keeping the goods with a price reduction.

**9.4 Commercial guarantees.** Any commercial guarantee offered by a Merchant is described before the order and confirmed by email, naming the guarantor. It applies in addition to the legal guarantees and never replaces them. Any refund or money-back policy shown on the Product page or at checkout is a commercial guarantee that Suby honours as seller. Suby offers no other commercial guarantee of its own.

## Article 10. Liability

As seller, Suby is liable to the Customer for the proper performance of the contract and for the Products sold, in accordance with applicable law, including where the Products are delivered or provided by the Merchant or another third party. Suby may only be released from this liability, in whole or in part, by proving that the failure is attributable to the Customer, to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to force majeure (Article L221-15 of the French Consumer Code).

Nothing in these T\&Cs limits or excludes any liability or consumer right that cannot be limited or excluded under applicable law.

Suby is not responsible for services it does not supply and that the Customer uses alongside a Product, such as the Customer's own device, internet access or account on a third-party platform.

The Customer is responsible for keeping their payment credentials and email account confidential and secure. Unauthorised payments are dealt with in Article 7.

## Article 11. Force majeure

Suby is not liable for any failure or delay caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code, that is, an event beyond its control that could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures. Depending on the circumstances, this may include natural disasters, war, terrorism, government restrictions, large-scale internet or telecommunications outages, or the failure of a payment network outside Suby's control.

If the impediment is temporary, performance is suspended for its duration, unless the delay justifies termination of the contract. If it is permanent, the contract is terminated and the Customer is refunded any amount paid for goods or services not delivered.

## Article 12. Intellectual property

All content, trademarks, logos, software, APIs, checkout pages, interfaces and technologies developed or made available by Suby are protected by intellectual property laws and remain the exclusive property of Suby or its licensors. The Customer may not reproduce, copy, modify, reverse-engineer or otherwise exploit them without Suby's prior written authorisation.

Products supplied in digital form may be protected by intellectual property rights held by the Merchant or its licensors. Unless the checkout, or the Merchant's terms of use made available before the order, provide otherwise, the purchase grants the Customer a personal, non-exclusive and non-transferable right to use them for private purposes, without prejudice to any right the Customer has under mandatory law. The Customer owns the physical goods purchased, and any intellectual property rights in them remain with their holders.

## Article 13. Prohibited uses and restricted territories

The Customer agrees not to use Suby's checkout or services for any unlawful, fraudulent or abusive purpose, including:

* money laundering, terrorist financing or sanctions evasion;
* transactions that breach applicable laws or regulations;
* impersonating a third party or misusing a payment method;
* using stolen or unauthorised payment credentials or accounts;
* unlawfully accessing or extracting personal, financial or protected data;
* attempting to damage or compromise Suby's infrastructure, including through card testing, bots or automated attacks;
* purchasing in breach of sanctions adopted by the European Union, the United Nations or France, including by or on behalf of a person subject to an asset freeze.

Suby does not sell to Customers located in North Korea, Iran, Crimea and Sevastopol, or the areas of the Donetsk, Kherson, Luhansk and Zaporizhzhia regions of Ukraine that are not controlled by the Government of Ukraine, or in any other territory where Suby or its payment partners do not offer their services. Such orders are declined before payment or, if a payment has been received, refunded, unless the law requires the funds to be withheld.

Where Suby has serious and objective grounds to suspect a breach of this Article, such as fraud signals, repeated declined payment attempts, a sanctions screening match or a payment method reported as stolen, it may decline or cancel the transaction and temporarily block further payment attempts from the same device, network or payment method. Unless the law prohibits it, Suby informs the Customer by a message at checkout or by email, and the Customer may ask for a review by a member of Suby's staff by writing to [contact@suby.fi](mailto:contact@suby.fi). Suby refunds any amount received for a Product not supplied, unless the law requires the funds to be withheld, and may report suspected illegal activity to the competent authorities.

## Article 14. Severability and non-waiver

If any provision of these T\&Cs is held invalid or unenforceable, it is deemed severed and, where possible, replaced by the applicable statutory provision. The other provisions remain in full force.

Suby's failure to enforce a provision at a given time does not mean that it waives the right to enforce it later.

## Article 15. Customer support and complaints

For any question, request or complaint about a purchase, the Customer can contact Suby:

* by email: [contact@suby.fi](mailto:contact@suby.fi)
* by telephone: +33 6 58 97 44 42
* by post: Suby SAS, Bureau 326, 59 rue de Ponthieu, 75008 Paris, France

Suby aims to resolve complaints within 30 days of receipt. If a complaint is not resolved to the Customer's satisfaction, the Customer may take the dispute to court under Article 17.

For technical help with a Product, the Customer may also use the Merchant's support channel shown at checkout. Suby remains the Customer's contact for any claim about the purchase.

## Article 16. Personal data

Suby processes the Customer's personal data as data controller in order to process orders and payments, have Products delivered by the Merchant, issue invoices and handle taxes, manage subscriptions, refunds, chargebacks and customer support, prevent fraud and comply with its legal obligations, including record-keeping and anti-money-laundering rules. The Merchant receives the data it needs to deliver the Product and provide support, and payment data is processed by Suby's payment partners.

Fraud prevention relies on automated checks at checkout, including a device fingerprint that can recognise the Customer's device across sessions (including in private browsing and after a VPN change), analysis of browsing signals such as mouse movements and typing rhythm to detect bots, a CAPTCHA where needed, and limits on repeated or declined payment attempts. These checks can automatically refuse a payment or temporarily block payment attempts linked to a device, network or account. The Customer may ask for any such decision to be reviewed by a member of Suby's staff, give their point of view and contest it by writing to [contact@suby.fi](mailto:contact@suby.fi).

The Customer has the rights of access, rectification, erasure, restriction, objection and portability, which can be exercised by writing to [contact@suby.fi](mailto:contact@suby.fi), and may lodge a complaint with the CNIL ([www.cnil.fr](http://www.cnil.fr)). Further details, including legal bases, retention periods and any transfers outside the European Union, are set out in Suby's [Privacy Policy](https://docs.suby.fi/v3-beta/docs/legal/privacy-policy).

## Article 17. Applicable law and jurisdiction

These T\&Cs are governed by French law. If the Customer is a consumer habitually resident in another country, this choice of law does not deprive them of the protection of the mandatory provisions of the law of that country (Article 6 of Regulation (EC) No 593/2008, "Rome I").

In the event of a dispute, the Customer may bring proceedings, at their choice, before any court with territorial jurisdiction under the French Code of Civil Procedure or before the court of the place where they lived when the contract was concluded or when the harmful event occurred (Article R631-3 of the French Consumer Code). A Customer domiciled in another EU Member State may also bring proceedings before the courts of that Member State (Article 18 of Regulation (EU) No 1215/2012).

## Annex 1. Model withdrawal form

*(Complete and return this form only if you wish to withdraw from the contract.)*

To: Suby SAS, Bureau 326, 59 rue de Ponthieu, 75008 Paris, France, [contact@suby.fi](mailto:contact@suby.fi)

I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract for the sale of the following goods (\*) / for the provision of the following service (\*):

* Ordered on (\*) / received on (\*):
* Transaction reference (as shown in the Order Confirmation):
* Name of consumer(s):
* Address of consumer(s):
* Signature of consumer(s) (only if this form is sent on paper):
* Date:

(\*) Delete as appropriate.

## Annex 2. Legal guarantee information

The following information is required by Articles D211-2 to D211-4 of the French Consumer Code. This is an English translation; the official text is the French version published on Légifrance.

**A. Physical goods**

> The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
>
> Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
>
> The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
>
> The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
>
> If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
>
> If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
>
> The consumer may obtain a reduction of the purchase price by keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:
>
> 1. the professional refuses to repair or replace the goods;
> 2. the repair or replacement takes place after thirty days;
> 3. the repair or replacement causes a major inconvenience for the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
> 4. the lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
>
> The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement first.
>
> The consumer is not entitled to terminate the sale if the lack of conformity is minor.
>
> Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.
>
> These rights result from Articles L217-1 to L217-32 of the French Consumer Code.
>
> A seller who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L241-5 of the French Consumer Code).
>
> The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

**B. Digital content or digital services supplied once or in a series of individual supplies**

> The consumer has two years from the supply of the digital content or digital service to obtain the application of the legal guarantee of conformity if a lack of conformity appears. For one year from the date of supply, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
>
> The legal guarantee of conformity requires the supply of all updates necessary to keep the digital content or digital service in conformity.
>
> The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay after the request, free of charge and without major inconvenience.
>
> The consumer may obtain a price reduction by keeping the digital content or digital service, or terminate the contract and obtain a full refund by giving up the digital content or digital service, if:
>
> 1. the professional refuses to bring the digital content or digital service into conformity;
> 2. bringing the digital content or digital service into conformity is unjustifiably delayed;
> 3. the digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
> 4. bringing the digital content or digital service into conformity causes a major inconvenience for the consumer;
> 5. the lack of conformity persists despite the professional's unsuccessful attempt to bring the digital content or digital service into conformity.
>
> The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request that the digital content or digital service be brought into conformity first.
>
> Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.
>
> Any period during which the digital content or digital service is unavailable while it is brought into conformity suspends the remaining guarantee period until conforming digital content or a conforming digital service is supplied again.
>
> These rights result from Articles L224-25-1 to L224-25-31 of the French Consumer Code.
>
> A professional who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L242-18-1 of the French Consumer Code).
>
> The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in return for giving up the digital content or digital service.

**C. Digital content or digital services supplied continuously, such as subscriptions**

> The consumer is entitled to the application of the legal guarantee of conformity if a lack of conformity appears during the term of the subscription, including any renewals, from the supply of the digital content or digital service. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.
>
> The legal guarantee of conformity requires the supply of all updates necessary to keep the digital content or digital service in conformity during the term of the subscription, including any renewals.
>
> The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay after the request, free of charge and without major inconvenience.
>
> The consumer may obtain a price reduction by keeping the digital content or digital service, or terminate the contract and obtain a full refund by giving up the digital content or digital service, if:
>
> 1. the professional refuses to bring the digital content or digital service into conformity;
> 2. bringing the digital content or digital service into conformity is unjustifiably delayed;
> 3. the digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
> 4. bringing the digital content or digital service into conformity causes a major inconvenience for the consumer;
> 5. the lack of conformity persists despite the professional's unsuccessful attempt to bring the digital content or digital service into conformity.
>
> The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request that the digital content or digital service be brought into conformity first.
>
> Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.
>
> Any period during which the digital content or digital service is unavailable while it is brought into conformity suspends the remaining guarantee period until conforming digital content or a conforming digital service is supplied again.
>
> These rights result from Articles L224-25-1 to L224-25-31 of the French Consumer Code.
>
> A professional who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L242-18-1 of the French Consumer Code).
>
> The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in return for giving up the digital content or digital service.

## Annex 3. Statutory provisions on tacit renewal

Articles L215-1 to L215-3 and L241-3 of the French Consumer Code, reproduced as required by Article L215-4. This is an English translation; the official text is the French version published on Légifrance.

**Article L215-1**

> For service contracts concluded for a fixed term with a tacit renewal clause, the service provider shall inform the consumer in writing, by a dedicated personal letter or email, no earlier than three months and no later than one month before the end of the period during which renewal may be refused, that the consumer may choose not to renew the contract concluded with a tacit renewal clause. This information, given in clear and comprehensible terms, shall state the deadline for refusing renewal in a prominent box.
>
> Where this information has not been sent to the consumer in accordance with the first paragraph, the consumer may terminate the contract free of charge at any time from the renewal date.
>
> In that case, advance payments made after the last renewal date or, for contracts of indefinite duration, after the date on which the initial fixed-term contract was converted, shall be refunded within thirty days from the date of termination, less the amounts corresponding to the performance of the contract up to that date.
>
> This article applies without prejudice to the provisions that subject certain contracts to specific rules on consumer information.
>
> By way of exception to the first paragraph, for contracts for the supply of television services within the meaning of Article 2 of Law No. 86-1067 of 30 September 1986 on freedom of communication and for contracts for the supply of on-demand audiovisual media services, the consumer may terminate the contract free of charge at any time from the first renewal if they move home or their tax household changes.

**Article L215-1-1**

> Where a contract was concluded electronically, or was concluded by other means and the professional, on the day the consumer terminates it, offers consumers the possibility of concluding contracts electronically, termination shall be possible by electronic means.
>
> To this end, the professional shall provide the consumer with a free function allowing the notification and steps necessary to terminate the contract to be completed electronically. When the consumer gives notice of termination, the professional shall confirm receipt of the notice and inform the consumer, on a durable medium and within a reasonable time, of the date on which the contract ends and the effects of termination.
>
> A decree shall set out, in particular, the technical arrangements ensuring the identification of the consumer and easy, direct and permanent access to the function mentioned in the second paragraph, such as how it is presented and used. It shall determine the information to be provided by the consumer.

**Article L215-2**

> The provisions of this chapter, except Article L215-1-1, do not apply to operators of drinking water and sanitation services.

**Article L215-3**

> The provisions of this chapter also apply to contracts concluded between professionals and non-professionals.

**Article L241-3**

> Where the professional has not made the refund under the conditions provided for in Article L215-1, the sums due shall bear interest at the legal rate.


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